Our policies at a glance
At Top of the South (NZ) - Events, we believe in clear communication and fair dealings. This page outlines our refund and cancellation policies to ensure you can book with confidence, knowing exactly what to expect. We're committed to making your experience with our Nelson-based events as smooth and transparent as possible.
Common questions about refunds and cancellations
We're dedicated to transparency and customer satisfaction for all Top of the South (NZ) - Events. Our policies are designed to be straightforward, so you always know where you stand. Here are answers to common questions about our refund and cancellation procedures.
How do I cancel an event booking or request a refund?
The best way to get in touch is by sending a message through the contact form on our website. Please specify your booking details and the reason for your cancellation or refund request. Refunds will be processed within 7 days and will go back onto the same card used for the original payment.
What is your general event cancellation policy?
Our cancellation policy is as follows:
- Full refund if cancelled more than 3 weeks prior to the event.
- 50% refund for cancellations made between 3 weeks and 48 hours prior to the event.
- No refund for cancellations made less than 48 hours prior to the event.
What happens if top of the south (NZ) - events cancels an event?
If Top of the South (NZ) - Events cancels an event, you will receive a full refund. This refund will be processed within 7 days to the original payment method used for the booking. We will notify all affected attendees promptly in such cases.
How long does a refund usually take to process?
Refunds are processed by us within 7 days of approval. Once processed, the exact time for the funds to appear in your bank account or on your card statement may vary depending on your financial institution.
How can I contact customer service for further assistance?
You can always reach out to us through the contact form on our website, or by emailing us directly at topofthesouthnzevents@gmail.com. We're here to help with any questions or concerns you might have regarding your bookings or our policies.
Are there any legal or export restrictions relevant to bookings?
As Top of the South (NZ) - Events operates solely within Nelson, New Zealand, all our policies and events adhere to New Zealand consumer law. There are no specific export restrictions relevant to our event bookings or services.
What are the terms and conditions for promotions?
Terms and conditions for any specific promotions will be clearly outlined at the time the offer is made. Please refer to those specific details, as promotional terms may occasionally differ from our standard refund and cancellation policies.
What if I need to dispute a refund?
If you have any concerns or believe there has been an error with your refund, please contact us immediately via our contact form or at topofthesouthnzevents@gmail.com. We are committed to resolving any issues fairly and promptly to ensure your trust in us.
Book with confidence, enjoy with ease
We want you to feel secure and confident when booking with Top of the South (NZ) - Events. Our commitment to clear, fair policies ensures that you can trust us to manage your bookings with integrity. Join us for an unforgettable event experience, knowing we've got you covered.
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